When the Unthinkable Happens: Professional Cleaning After a Human Waste Accident

Professional Cleaning After a Human Waste Accident

Sometimes life presents us with situations that are difficult, embarrassing and incredibly unpleasant to deal with.

Recently, a long-standing customer contacted us after an accident had unfortunately affected her sofas, chairs and carpets.

Understandably, she was embarrassed about what had happened. But there was absolutely no judgement from us. She had a problem that needed dealing with, and our job was simply to help her.

With her permission, we’re sharing this experience because we know there may be other people — young or old — who find themselves in a similar situation and don’t know where to turn.

You Don’t Have to Be Embarrassed

When an accident involving human waste happens in the home, it can be upsetting and overwhelming.

You may immediately start wondering:

Can the carpet be properly cleaned?

Can the sofa or chairs be saved?

Can the affected areas be sanitised?

Is everything safe to use again?

Who can I call without feeling embarrassed?

The answer to the last question is simple:

Someone who will treat you with dignity and without judgement.

At Connect Carpet Cleaning, we understand that some cleaning jobs are more sensitive than others.

We don’t need to know every detail of what happened. We simply need to know how we can help.

Cleaning the Carpets and Upholstery

On this occasion, we were asked to clean the affected carpets, sofas and chairs.

We approached the job in exactly the same way we approach any other — professionally, carefully and with the customer’s privacy and wellbeing in mind.

The affected areas were thoroughly cleaned to remove the contamination and soiling, followed by appropriate sanitisation of the carpets and upholstery we had worked on.

We took our time and didn’t simply concentrate on making everything look clean. The aim was to properly deal with the affected areas and leave the home in a clean and presentable condition.

Before leaving, we checked the areas we had worked on and made sure everything was in order.

Discretion Is Assured

We know that inviting someone into your home to deal with something this personal can feel uncomfortable.

That’s why discretion is extremely important to us.

We do not publish customer names or addresses, and we take care when photographing our work.

Where a customer gives us permission to share photographs, we keep them to the minimum necessary to demonstrate the type of cleaning involved. We avoid showing whole rooms, personal belongings or anything that could identify the customer or their home.

Our customer gave us permission to share the photographs used with this article.

They are not intended to shock or embarrass anyone.

They are simply there to show that even when a situation looks overwhelming, there is help available.

We Don’t Charge More Because of the Circumstances

We understand that cleaning a situation like this can sometimes take considerably longer than a standard carpet or upholstery cleaning appointment.

However, we don’t believe someone should be charged more simply because they have found themselves in an unpleasant or distressing situation.

Our standard cleaning prices apply.

We are there to help, not to benefit from someone’s circumstances.

What Happens After We’ve Finished?

Our responsibility doesn’t simply end when we leave the property.

This customer has also got the reassurance of our 45 Day Stay Clean Guarantee.

If something isn’t quite right following the clean, or an issue relating to the area we have worked on reoccurs within the guarantee period, she knows she can contact us and we’ll look after her.

That’s important to us.

We want our customers to feel confident that when they ask us for help, they aren’t being left to deal with everything on their own afterwards.

If You’re Facing Something Similar

If you’ve experienced an accident involving human waste and it has affected your carpets or upholstery, please don’t feel embarrassed about asking for help.

It doesn’t matter whether you’re young or old.

It doesn’t matter how the accident happened.

And it doesn’t matter how difficult or unpleasant the situation may seem.

You’ve got a problem that needs solving — and that’s what we’re here for.

At Connect Carpet Cleaning, we’ll treat you, your home and your belongings with respect.

We’ll work as discreetly as possible, explain what we can do and concentrate on getting things clean and back in order.

No judgement. No shock tactics. No embarrassment. Just professional help when you need it.

We’d rather be available to help than leave someone feeling they have nowhere to turn.

Connect Carpet Cleaning

Professional carpet and upholstery cleaning in Warrington and surrounding areas.

Discreet. Professional. No judgement. Just help when you need it.